Welcome to CEI's remote access site, eCare. Our goal is to resolve issues faster, to increase uptime, and to provide you with unbeatable service!
You can also click the Offline Help button to leave us a message.
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How secure is this system?
The highest levels of security are in place throughout all eCare transactions from login to logout ... protecting our partners completely. The door is one way, and we can only access your site with permission from you.
The eCare system sends and receives packets of information via a TCP connection using a customized TCP protocol to maintain a remote control session. The protocol uses the 256-bit Rijndael algorithm to encrypt the information. The process compresses and encodes the packets before they are sent. Each packet includes information about the sender and receiver to guarantee both identities.