online-help

Welcome to CEI's remote access site, eCare. Our goal is to resolve issues faster, to increase uptime, and to provide you with unbeatable service!

NOTE: This system is not manned by our associates full time. Before you click the button for online assistance, please call 888.511.4194 (option 3), or email This email address is being protected from spambots. You need JavaScript enabled to view it. to set up an eCare session with one of our associates.

You can also click the Offline Help button to leave us a message.


remote access

*If you do not see the Help button above, please try viewing this page in a different web browser (eg. Firefox, Chrome, Safari.)

How secure is this system?

The highest levels of security are in place throughout all eCare transactions from login to logout ... protecting our partners completely. The door is one way, and we can only access your site with permission from you.

The eCare system sends and receives packets of information via a TCP connection using a customized TCP protocol to maintain a remote control session. The protocol uses the 256-bit Rijndael algorithm to encrypt the information. The process compresses and encodes the packets before they are sent. Each packet includes information about the sender and receiver to guarantee both identities. 

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